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Can I return items? What is your refund policy?

PLEASE CHOOSE CAREFULLY as we do not refund or accept returns if you change your mind. If there are any problems with your purchase we must be notified within 14 days of receipt of your goods at bumps@bumps.com.au. Customers are required to meet all expenses of returning incorrectly ordered goods. Goods incorrectly ordered may only be returned if UNOPENED in the original manufacturers packaging. All manufacturers’ packaging must be undamaged and a copy of the original invoice must be included. (We reserve the right to charge a 15% re-stocking fee). All manufacturers’ warranties apply.

Goods purchased that are the wrong size maybe exchanged for the cost of the postage. A copy of the original invoice must be included.

Ski’s and Bindings

Skis and bindings will be mounted when purchased if all information is provided (Height, weight, age, skier type and ski boot sole length in mm.) For safety reasons this must be checked and adjusted with the boot by a professional ski technician before use. Skis will be sent un-mounted if this information isn’t sent.

Once a new pair of skis and bindings has been mounted they cannot be refunded or exchanged.

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